Frequently Asked Questions

 

How can I place an order for baked goods or a baking class?
Feel free to order in-person, online for in store pick-up, or call us at 416-234-5105.

I want to come visit - Where can I park?  
We have our own parking lot so you can park in one of the spots infront of our store. There is also plenty of parking across the street in the Marshalls/Staples/Homesense plaza. 

Do you offer delivery?
At this time, we do not offer delivery service as it cannot guarantee the integrity of our product.  In-store pick up is available.

What is your cancellation/refund policy for baking classes?
A minimum of 10 days notice is needed for any cancellations for a full refund. Anytime after that you will be issued a credit note. Booked classes are transferrable to other attendees! So we encourage those who cannot attend at the last minute to pass on the fun to a friend.

Is there an age requirement to attend the baking class?
Youth older than 16 years of age may participate on their own. Children under the age of 15 must be accompanied by a paying adult or legal guardian.

I've registered for a baking class! What do I need to know before I come?
Please arrive 10 - 15 mins ahead of time to check-in and settle in. Our classes are designed to be interactive and hands-on so please dress comfortably in clothes you don't mind getting a bit dirty. Comfortable shoes are highly recommended as you will be standing (rather than sitting) around our work benches to maximize your experience. Though stools will be provided for your comfort.

Do you offer kid's class or parties?

Yes!  Kids can choose from a private Sugar Cookie or Cupcake class! $70 + HST per attendee. (Minimum 8 paying attendees to book this special event). Price includes professional instruction, location fee, and baked goodies to take home. Please call 416-234-5105 to inquire about dates & times.

Do you offer gift-giving services?
We offer beautiful cookie tins, trays & boxes perfect for corporate gift-giving or for your next party! Please visit us or call in for more information on orders more than 3 lbs. Gift packages start at only $10.

How long will it take to complete my order?
We bake fresh cookies daily so depending on how small or large your order is, your order can be ready within the day or up to 5 days. Please call for more information. As soon as your order is ready we will contact you via email or phone.

Are you a nut-free or gluten-free facility?
No. Unfortunately we are not a nut-free or gluten-free facility. We do our best to ensure quality of our ingredients and work closely with nuts, glutenous flours, and dairy. Please inquire about other food allergies you may have. 

 

 

 

Terms & Conditions

Full payment is required at the time of booking classes online. Please 'Add to cart' and checkout in order to register for a class. You may also call us to reserve a spot or sign up and pay for a class in person, in-store ahead of time.

If you are signing up for more than one person, simply 'Add to cart' as many times as people and fill out an individual registration form for that person.  

Should a class be cancelled on our side for any reason, a full refund will be issued on the original payment method with notice by email with reason for cancellation (i.e. inclement weather, emergency power outages or any other emergencies).  A class will also be cancelled should it not reach a minimum number of students (at least 2 persons) 48 hours before the scheduled class. 

 

For last-minute registrants, please call us to check for availability. We require at least 24 hours notice to prepare fresh ingredients for each student.